Customer Support Specialist - French speaking

Glooko is seeking a French speaking Customer Support Specialist to join their international support team in Gothenburg. The role involves answering phone calls and emails from patients, healthcare providers, and retailers, as well as handling customer complaints and supporting the international sales team. The ideal candidate should be service-minded, proactive, and have strong communication skills in French, English, and preferably Swedish. Prior experience in customer support, particularly with technical products, is preferred. Knowledge or interest in health and diabetes is a plus.

• Answer incoming phone calls and e-mails from patients, healthcare providers, and retailers
• Register and administer customer requests and perform follow-up work
• Handle customer complaint issues
• Support the international sales team by informing customers about promotions and offers
• Create good relations with customers and co-workers
• Work in a dynamic and multilingual environment
• Provide great customer service with an analytical and pedagogically oriented approach
• Have a technical interest and preferably some form of higher education
• Communicate fluently in French, English, and preferably Swedish
• Have knowledge or interest in health and diabetes (advantageous but not required)

• Fluent in French, English, and preferably Swedish
• Higher education preferred
• Experience in customer support, preferably with technical products
• Strong communication and interpersonal skills
• Proactive and solution-oriented mindset
• Ability to create good relations with customers and co-workers
• Analytical and pedagogically oriented approach to customer service
• Technical interest
• Knowledge or interest in health and diabetes is an advantage but not required

• Competitive salary and benefits package
• Opportunity to work in an international team
• Supportive and collaborative work environment
• Opportunity to work with customers from various international markets
• Training and development opportunities
• Technical interest and knowledge is valued
• Fluency in French, English, and preferably Swedish is required
• Extra credits for knowledge of other languages
• Interest in health and diabetes is an advantage but not required
• Opportunity to simplify life for everyone with a connection to diabetes