Customer Support Representative (Portuguese + English) - Emails/Chats

This role is for a Customer Service Representative who will be responsible for providing exceptional customer service through online chats and email. The main focus of the role is to address customer inquiries in a personalized, friendly, and informative manner. The representative will also be required to identify customer issues, collaborate with the team to find solutions, and ensure end-to-end resolution of customer cases. Additionally, the role involves providing service to a global customer base in multiple languages and supporting various contact channels such as email, social media, and live chat.

• Provide exceptional customer service worldwide through email and live chat channels.
• Identify customer issues and collaborate with the team to find practical solutions.
• Take ownership of customer cases, ensuring end-to-end resolution.
• Provide service to our client's global customer base in multiple languages.
• Support any contact channel that our client requires such as email, social media, and live chat.
• Take ownership of customer issues, solve problems, and handle cases from start to finish.
• Work collaboratively with the our client's team.
• Attend regular meetings with team members and managers.
• Participate in projects as assigned.

• Ability to provide exceptional customer service through email and live chat channels
• Strong problem-solving skills and ability to collaborate with a team
• Fluency in multiple languages to support a global customer base
• Proficient in using various contact channels such as email, social media, and live chat
• Strong communication skills, both verbal and written
• Ability to thrive in a fast-paced environment and adapt to changes
• Genuine care and empathy for customers
• Strong organizational skills and ability to take ownership of customer issues
• Willingness to work collaboratively with team members and managers
• Ability to participate in projects as assigned

• Law Benefits: Social Security (IMSS), 12 Vacations Days after First Year, Vacation Bonus (Prima Vacacional), Christmas Bonus (Aguinaldo), Sunday Bonus (Prima Dominical)
• Food Vouchers
• Health Insurance
• Excellent Work Environment
• Opportunities for Growth
• On Staff Psychologist and Nutritionist
• Convenient Partnerships for Food and More!