Customer Support Representative

MyCarrier is seeking a highly motivated Customer Support Specialist to provide support for customers and field representatives. The Specialist will take ownership of support cases, ensuring they are resolved or reassigned in a timely manner. They will be responsible for answering customer inquiries, documenting and resolving issues, and delivering online demonstrations of software. The ideal candidate should be a motivated self-starter with strong analytical and communication skills. Transportation or logistics experience is a plus. MyCarrier offers competitive benefits and is focused on democratizing access to supply chain management for businesses.

• Builds rapport with customers by answering product and service questions using phone and email
• Resolves customer problems by clarifying and documenting customer's issue, selecting and explaining the best solution, and following up to ensure resolution and customer satisfaction
• Documents potential issues with products and communicates issues to the development team via JIRA
• Creates and maintains customer records
• Prepares product/service reports by collecting customer information, analyzing, and providing recommendations to management
• Delivers online demonstrations of software to existing and potential customers

• Motivated self-starter with an attention to detail, but who’s also flexible and able to innovate under new and/or changing conditions
• Strong analytical and writing skills
• Ability to communicate objectives, status, and results clearly, focusing on critical key points
• Transportation or logistics experience a plus

• Health Insurance (medical, dental, vision, life insurance available)
• Unlimited PTO
• Monthly catered lunch
• Fully stocked pantry of snacks and fridge full of drinks
• Annual Christmas Party
• Quarterly Team-building Outings
• Professional Development