Customer Success Specialist

This role is for a client-facing position at iSpot.tv, a technology company that measures the impact of video advertising. The successful candidate will work with a dedicated team to handle client accounts, resolve customer issues, and provide data insights and deliverables. Strong communication, organizational, and analytical skills are required, along with a passion for storytelling based on data insights. Proficiency in various tools, such as the Atlassian Suite, CRM tools, and Microsoft Office Suite, is also necessary. A bachelor's degree or equivalent is preferred, along with 1-3 years of relevant experience. The target cash compensation range for this role is $67,000-70,000 USD annually.

• Partner with broader team to handle customer requests and ensure prompt resolution
• Collaborate with various teams to advocate for customers and ensure resolution and delivery on requests
• Extract data insights from the iSpot/Ace platform and generate unique insights for customers
• Prepare client deliverables on a weekly, monthly, and ad hoc basis
• Interpret, respond to, and resolve customer inquiries and problems effectively and accurately
• Support team requests for presentation and training documentation
• Upload client creatives for testing
• Manage JIRA ticketing for various projects
• Interface with client teams and agencies as applicable
• Assist with account setup, user setup, and annual user audit
• Conduct data analysis for QBRs and larger reporting/analysis
• Assist with billing routing as needed
• Maintain Gainsight and Salesforce for assigned accounts
• Schedule large meetings with client/agency teams
• Utilize Atlassian Suite (Confluence, JIRA, Slack), CRM Tools (Salesforce/Gainsight, Highspot), Google Suite, Microsoft Office Suite (Excel, PowerPoint), and Chorus
• Bachelor's degree or equivalent required
• 1-3 years of market research, marketing, advertising, or related experience preferred
• Knowledge of market research principles preferred but not required
• Los Angeles area preferred, but remote candidates will be considered
• Target cash compensation range: $67,000-70,000 USD Annually

• Proactive communicator with strong written and verbal communication skills
• Highly organized and detail-oriented with a focus on textual detail
• Critical thinker with the ability to navigate and solve problems
• Analytical storyteller with numerical reasoning and data interpretation skills
• Problem solver who can identify and analyze data to create actionable insights
• Naturally curious and passionate about learning and improvement
• Experience in a client-facing role with transferable skills
• Ability to collaborate with various stakeholders
• Proficiency in Atlassian Suite (Confluence, JIRA, Slack), CRM Tools (Salesforce/Gainsight, Highspot), Google Suite, and Microsoft Office Suite (Excel, PowerPoint)
• Bachelor's degree or equivalent
• 1-3 years of market research, marketing, advertising, or related experience preferred
• Knowledge of market research principles preferred but not required
• Los Angeles area preferred, but remote candidates will be considered
• Target cash compensation range: $67,000-70,000 USD annually with variable compensation based on quarterly targets

• Competitive compensation packages including salary and equity
• Standard benefits
• Interesting working experience
• Opportunity to contribute to the success of a great company
• Hybrid and flexible workplace policy
• Opportunity to work with a dedicated team
• Collaboration with various stakeholders
• Professional handling of customer requests
• Data insights and generation of compelling insights for customers
• Passion and energy for storytelling based on data insights
• Preparation of client deliverables
• Utilization of appropriate resource materials for effective problem-solving
• Support for team requests and client needs
• Use of various tools such as Atlassian Suite, CRM Tools, Google Suite, Microsoft Office Suite, and Chorus
• Bachelor's degree or equivalent
• Market research, marketing, advertising, or related experience preferred
• Knowledge of market research principles preferred but not required
• Remote work options available
• Competitive cash compensation range with base salary, variable commission, and annual bonus targets
• Eligibility to participate in iSpot's equity plan
• Hybrid and flexible workplace policy supporting consistency and flexibility
• Equal opportunity employer with consideration for diversity and inclusion
• Accessibility and reasonable accommodation for applicants with disabilities.