Customer Success Manager, eCommerce/Amazon Advertising
Jungle Scout
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Posted:
August 25, 2023
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Remote
About the position
The job overview for this position is that Jungle Scout is seeking a passionate Customer Success Manager with an eCommerce/Amazon Advertising background to join their remote-first company. The role involves building and deepening client success through onboarding, training, and account management. The Customer Success Manager will be responsible for understanding customer goals, demonstrating the value of Jungle Scout's products, and ensuring customer satisfaction. They will also act as the primary point of contact for customers, collaborate with cross-functional teams, and drive customer expansion.
Responsibilities
- Build and deepen client success through onboarding, training, and account management
- Understand customer goals and demonstrate the value of our products to new and existing customers
- Facilitate kickoff and onboarding customers to jumpstart their use and guidance towards a-ha moments with Downstream and Cobalt
- Own existing and new customers and ensure their success in using Downstream and Cobalt
- Act as project and relationship manager with command of all elements of the relationship
- Deliver the target performance metrics from the accounts
- Achieve high customer satisfaction
- Build and maintain key customer relationships
- Act as the Voice of the Customer for cross-functional teams
- Develop and deliver thoughtful use case based training to our customers
- Work closely with our Product, UX and Sales teams
- Partner with customers as their primary point of contact to ensure efficient resolution of their reported issues
- Provide weekly updates and insights to report on customer engagement, usage, health, feedback, and growth opportunities
- Partner with Account Manager to drive customer expansion through identification of value add tools, and meet all renewal targets
Requirements
- eCommerce/Amazon Advertising background
- Strong understanding and practical experience managing Amazon Advertising PPC and Amazon DSP (both 2 years+)
- Familiarity with Walmart Advertising
- Experience working with either Seller Central, Vendor Central, or Walmart Marketplace managing accounts or customers
- Business acumen and in-depth knowledge of the ecommerce industry
- Exceptional interpersonal skills, communication, collaboration, and presentation skills
- Ability to create content in a variety of forms
- Ability to quickly learn new products and applications
- Analytical and data-driven
- Retention-focused and proactive
- Bilingual (Spanish, French, German, Italian) is a plus
Benefits
- Remote-first company with the option to work from home, hub offices, or co-working spaces
- Access to Jungle Scout tools and experts
- Competitive compensation packages
- Performance bonus
- Flexible vacation policy
- Comprehensive health benefits and retirement program
- A growth culture
- Diversity, equity, and inclusion commitment
- Equal opportunity employer
- Comprehensive background check for final candidates