Customer Success Manager, Costa Rica

ClickUp is seeking a Customer Success Manager to join their team and assist their largest customers in maximizing their use of the ClickUp productivity platform. The Customer Success Manager will focus on aligning ClickUp's solutions with the customers' business goals, ensuring customer satisfaction, and promoting customer growth. Responsibilities include building strong relationships with key account advocates, developing and executing customer success plans, collaborating with cross-functional teams, identifying expansion opportunities, and monitoring customer health and adoption. The ideal candidate will have at least 3 years of SaaS experience in a customer-facing role and possess strong communication and interpersonal skills.

• Develop and nurture strong connections and relationships with key account advocates, including end users, financial decision-makers, and executive-level leaders.
• Serve as the internal spokesperson and champion for your customer's needs and requirements throughout the organization.
• Build, own, and execute customer success and engagement plans.
• Collaborate with cross-functional teams (Sales, Solutions, Product, Professional Services, and Support) to enhance customer experience.
• Coordinate post-sale handoffs, ensure successful onboarding and service interactions, and guide issue escalation and resolution.
• Uncover opportunities for expansion and growth and partner with Sales to upsell and increase net revenue within your book of business.
• Monitor and calculate risk based on product adoption, customer health, renewal forecasts, and growth opportunities.
• Schedule regular productivity syncs and business reviews with customers to understand their needs and goals, and offer recommendations to enhance the value of their ClickUp usage.
• Identify opportunities for customer references and case studies.
• Develop a deep understanding of the product to recommend features and functionality that meet customers' specific business needs.
• Help to develop best practices and new playbooks based on customer trends, risks, and product usage.

• Minimum 3 years of SaaS experience in a customer-facing role, preferably in Customer Success, Account Management, or Professional Services.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Competitive salary and compensation package
• Opportunity to work with one of the fastest-growing SaaS companies in the world
• Chance to make a significant impact on customer success and satisfaction
• Collaborative and cross-functional work environment
• Regular productivity syncs and business reviews with customers
• Development of strong connections and relationships with key account advocates
• Opportunity for growth and expansion within the company
• Ability to work remotely and internationally
• Inclusive and diverse work culture
• Equal opportunity employer