Customer Success Manager

Healthie is seeking a Customer Success team member to manage all post-sales activity for customers, including implementation, renewals, and upsells. The role involves building strong relationships with customers, providing mentorship on product implementation, and ensuring customer satisfaction and success. The successful candidate will collaborate cross-functionally with various teams and be passionate about serving others and helping customers achieve their business goals. This is a full-time remote position with a preference for hybrid flexibility in New York, NY.

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution (including implementation, renewals, and upsells)
• Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
• Provide best practices and mentorship to customers on how best to implement our suite of products and solutions
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Track accounts to identify churn risk and work actively to eliminate that risk
• Identify, resolve, and escalate risks that may impact the business
• Proactively measure, monitor, and report on client behavior maintaining optimal customer health scores and identifying opportunities for customer growth and advocacy
• Collaborate cross-functionally with Sales, Product, Tech, and Support teams, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution (including implementation, renewals, and upsells)
• Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
• Provide best practices and mentorship to customers on how best to implement our suite of products and solutions
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Track accounts to identify churn risk and work actively to eliminate that risk
• Identify, resolve, and escalate risks that may impact the business
• Proactively measure, monitor, and report on client behavior maintaining optimal customer health scores and identifying opportunities for customer growth and advocacy
• Collaborate cross-functionally with Sales, Product, Tech, and Support teams, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap

• Competitive salaries
• Stock options
• Health insurance coverage (medical, dental, vision)
• Life and disability coverages
• FSA and HSA
• Unlimited vacation time
• 401(k) plan with company matching
• Parental leave program
• Learning & development stipends
• Fitness membership budget
• Co-working space budget
• New work laptop
• Home office equipment stipend
• Nutritional coaching