Customer Success Manager

As a Customer Success Manager at Dialpad, you will play a crucial role in ensuring the success and satisfaction of our Mid-Market customers. You will be responsible for building strong relationships, driving adoption and training, and providing expert guidance to help customers achieve their business objectives with the Dialpad Ai platform. Additionally, you will contribute to the creation of content and processes that enhance customer engagement and streamline the customer lifecycle. This position offers the opportunity to work in a dynamic startup environment and make a significant impact on the company's offerings and client interactions.

• Lead post-sales activities for Dialpad's Mid-Market customers
• Establish and oversee customer adoption, training, and development of best practices
• Conduct Business Reviews and status calls to align goals and communicate performance metrics
• Maintain a deep understanding of Dialpad's solutions and speak with customers about their specific business needs
• Manage customer escalations and work cross-functionally to resolve issues
• Conduct weekly admin webinars and onboardings
• Create web-based technical documents and video-on-demand resources
• Work with and have general knowledge of Telecommunications and Contact Center space
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills
• Desire to work in a dynamic startup environment
• Ability to work cross-departmentally
• Ability to lead, manage, or influence both internal and customer resources
• Strong analytical and problem-solving skills
• Willingness to travel to customers.

• Minimum 2-3 years experience working at a SaaS company
• Experience working with and general knowledge of Telecommunications and Contact Center space
• Experience creating web-based technical documents and video resources
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
• Ability to work cross-departmentally
• Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
• Willingness to travel to customer locations

• Competitive salaries and stock options
• Flexible time off
• Medical, dental, and vision plans
• Monthly stipend for cell phone bill, home internet bill, home office equipment, gym membership costs, and wellness events
• Yearly stipend for continued learning and education expenses
• Inclusive and authentic workplace
• Equal-opportunity employer