Customer Success Architect - Adobe Solutions

Intelliswift Software • Chicago, IL

311d • $90 • Remote

About The Position

DX Solution Customer Success is seeking a Customer Success Architect with expertise in Adobe solutions, including Adobe Experience Manager (AEM), Adobe Customer Journey Analytics (CJA), and Marketo Engage. This role involves working on highly visible customer engagements across industries and verticals, providing technical leadership, and driving customer success through expert guidance and best practices.

Requirements

• 3+ years of consulting experience in one or more of the following Adobe solutions: Adobe Experience Manager (AEM), Adobe Customer Journey Analytics (CJA), Marketo Engage.
• Expertise in AEM Assets & Sites, Content Hub, Brand Portal, Dynamic Media, and Adobe I/O.
• Deep understanding of Adobe Experience Platform (AEP) and Customer Journey Analytics, with experience in personalization at scale.
• Experience implementing Marketo Engage and Marketo Measure, with a strong understanding of the Adobe Experience Platform.
• Relevant Adobe certifications (e.g., AEM Technical Architect, CJA Developer Expert, Marketo Engage Business Practitioner Expert).
• Strong ability to articulate business solutions to both technical and non-technical audiences.
• Experience developing customer-facing thought leadership assets addressing common technical issues.
• Excellent presentation, interpersonal, and communication skills.
• Ability to manage multiple customers and engagements in a fast-paced environment.
• Self-motivated, adaptable, and able to establish credibility and trust quickly.
• Solid team player with a collaborative mindset.

Nice To Haves

• Experience working with enterprise customers in digital marketing, content management, or data analytics.
• Prior experience leading discovery and delivery processes in customer success engagements.

Responsibilities

• Engage with customers at various stages of solution maturity to solve targeted technical challenges identified by Solution Customer Success Managers (CSMs).
• Assess customers' technical challenges, devise optimal solutions, and present them effectively.
• Stay up to date with new releases, functionalities, and best practices for AEM, CJA, and Marketo Engage.
• Be a recognized expert in one or more Adobe solutions, leveraging hands-on technical and product skills to resolve technical obstacles.
• Build trusted advisor relationships with customers, CSMs, and product teams.
• Lead multiple customer engagements simultaneously, providing technical guidance and best practices.
• Foster teamwork and collaboration across cross-functional teams.
• Participate in Adobe's technical community to develop and share best practices and processes.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services