Customer Service Representative

Brock Supply Co • Tempe, AZ

389d • $37,440 - $37,440

About The Position

Brock Supply is seeking customer-focused individuals to join their small Customer Service team. As an auto parts distributor, the role involves assisting customers with returns, refunds, and account issues, ensuring a positive experience through various communication channels including phone, email, and occasional fax.

Requirements

• Patience and grace to stay steady and focused in stressful situations while resolving issues effectively.
• Empathy and helpfulness to understand the customer's situation and be an ally.
• Positive, courteous phone presence and tone.
• Strong organization and multi-tasking skills.
• Ability to type a minimum of 40 WPM without spelling or grammatical issues.
• Familiarity with business software such as Microsoft Office.

Responsibilities

• Help customers resolve issues.
• Maintain positive relationships with customers.
• Address large volumes of emails and phone calls efficiently and effectively.
• Process returns, requests, orders, and other tasks according to defined procedures.

Benefits

• 1-on-1 training.
• Medical Insurance - 80% of employee and 60% of dependents paid for full-time employees.
• Dental & Vision Insurance - 100% paid for full-time employees.
• Paid Time Off - 80 hours in the first year, 120 in the second year, 160 after 5 years with rollover.
• Holiday Pay - 6 holidays per year.
• 401K / Profit Sharing plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed