Customer Service Representative

Advance Financial • Millington, TN

399d • $33,280 - $49,920

About The Position

The Overnight Customer Service Representative position at Advance Financial focuses on delivering exceptional customer service through various channels, including online, in-person, and over the phone. The role is designed for individuals who are dedicated to providing a world-class customer experience while working in a fast-paced retail environment. This position offers competitive pay, a sign-on bonus, and a range of benefits aimed at supporting employees' well-being and career growth.

Requirements

• High School Graduate or equivalent
• Dedication to helping others
• Experience in service-related field (cash handling experience preferred)
• Understand the demands of working in a retail environment
• Stay coachable

Responsibilities

• Assist customers online, in person, and over the phone
• Welcome customers and work to provide the best customer experience possible
• Accurately assist customers with loan application to completion
• Work with team leads to meet and exceed monthly goals
• Answer any and all customer questions
• Use company best practices to provide consistent and amazing customer service
• Work with money - being able to reconcile a cash drawer accurately is a must
• Listen and be able to build relationships with your customers and teammates
• Participate in ongoing learning and development
• Happily complete other responsibilities assigned by management

Benefits

• $16-$24 per hour with an additional $2.50 per hour for overnight CSRs
• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO and paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED