Customer Service Representative - Phone/Emails/Chats

As a Customer Support Representative, this role involves addressing a variety of customer inquiries in a personalized, friendly, and informative manner to provide an exceptional customer experience. The responsibilities include developing an understanding of the client's products and user profiles, onboarding new users, supporting users with account issues and information retrieval, actively seeking feedback on product issues and potential improvements, assisting network dentists with accessing payment schedules and suggesting upsells, and responding to live inbound requests on various channels to ensure a positive customer experience.

• Develop an understanding of all our client's products & user profiles & respond to changes in them as they arise
• Onboard new users who reach out with questions
• Support users with account issues, information retrieval, help them find network dentists
• Actively seek for and feedback product issues, common questions & potential improvements in the product/marketing/service
• Help network dentists find and access payment schedules, suggest/upsell them to the BNPL product
• Respond in real-time to live inbound requests on live chat, email, phone & other channels and ensure a positive and rewarding customer experience for all

• Develop an understanding of all client's products and user profiles
• Onboard new users and address their questions
• Support users with account issues and information retrieval
• Help users find network dentists
• Actively seek and provide feedback on product issues, common questions, and potential improvements
• Assist network dentists in accessing payment schedules and upselling them to the BNPL product
• Respond to live inbound requests on various channels (live chat, email, phone) and ensure a positive customer experience

• Law Benefits: Social Security (IMSS), 12 Vacations Days after First Year, Vacation Bonus (Prima Vacacional), Christmas Bonus (Aguinaldo), Sunday Bonus (Prima Dominical)
• Food Vouchers
• Health Insurance
• Excellent Work Environment
• Opportunities for Growth
• On Staff Psychologist and Nutritionist
• Convenient Partnerships for Food and More!