Customer Service Representative I

Canon Solutions America • Mount Laurel, NJ

315d • Hybrid

About The Position

Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative I (Representative, Cust Svc I) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image. Must have flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm or 10:30am-7:00pm. This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

• Bachelor's Degree preferred.
• Experience Required: 1 year of Customer Service/call center experience.
• Strong verbal and written skills.
• Basic knowledge level of Microsoft Office products.

Responsibilities

• Entry level position with minimal years (2 years or less) of call center experience.
• Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner.
• Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers.
• Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results.
• Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA.
• Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity.
• Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.).
• Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed.
• Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree