Customer Service Representative - Collections (Hybrid)

AT&T-posted 12 months ago
$18 - $20/Yr
Full-time
Hybrid • Orlando, FL
5,001-10,000 employees
Telecommunications
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This HYBRID position reports to our 12150 RESEARCH PKWY., Orlando Florida location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology, working from home! As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

  • Instill confidence and loyalty in customers through thoughtful listening and knowledge of AT&T's products and services.
  • Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services.
  • Engage Tier 3 support, third party vendors, and suppliers as needed to address issues and provide customer resolution.
  • Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries, and pre-paid service.
  • Troubleshoot and resolve various customer-impacting issues such as voice and data across multiple networks.
  • Get customers up and running with the latest products and services such as air cards, USB devices, and AT&T-provided software & applications.
  • Call center or customer service experience.
  • Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
  • Occasional overtime may be required.
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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