Customer Service Representative- Bilingual Spanish Preferred

PLS Financial Services • Waco, TX

454d

About The Position

The Customer Service Representative (CSR) at PLS Financial Services is the primary point of contact for customers, responsible for delivering exceptional customer service and promoting the company's financial products and services. This role requires compliance with company policies and regulations while maintaining a high standard of quality in service delivery. The CSR is expected to engage with customers effectively, handle transactions accurately, and resolve any complaints, all while contributing to a safe and organized work environment.

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Vacation
• Opportunities for advancement
• On-going training available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 101-250 employees