Customer Service Rep - Spanish Required

Wintrust Financial Corporation • Northbrook, IL

3d • $17 - $23

About The Position

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets. Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility What You’ll Do As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues. Researching and analyzing transactions and other account issues. Entering or modifying Check-By-Phone payments

Requirements

• 1+ years customer service experience
• ability to work 10:00am to 7:00pm shift
• Bilingual Spanish required
• High school diploma or equivalent, some college preferred
• Basic computer skills, PC, Microsoft Word/Excel & Internet
• Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds

Nice To Haves

• Prior call center or finance experience is preferred

Responsibilities

• answering incoming calls/web chats and assisting customers by providing information or resolving issues
• Researching and analyzing transactions and other account issues
• Entering or modifying Check-By-Phone payments

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees