Customer Service Clerk (Maui)

Hawaiian Electric • Kahului, HI

358d • $22

About The Position

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt) This position involves performing customer service clerical work and operating the Company-wide telephone system. The role includes researching customer accounts, tabulating payments, processing cash duties, and assisting customers with inquiries and payments.

Requirements

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
• Must pass the SRA Oral & Written Directions Test.
• Must have or be able to complete customer focus training such as phone etiquette and effective listening.
• Ability to type a minimum of 45 w.p.m.
• Must have or be able to qualify for a State of Hawaii driver's license.
• Must be able to lift, carry, stack, and handle loads of mail and packages weighing up to 65 pounds.
• Must have at least one (1) year of general office and clerical experience.

Responsibilities

• Researches customer accounts regarding billing amounts, payments, adjustments, etc.
• Provides routine information to customers and writes up bill inquiries received.
• Tabulates and reconciles payments being made to banks.
• Identifies payments with incomplete customer information and prepares cash summary sheets.
• Performs cash processing duties as assigned.
• Applies payments to customer accounts and prepares checks for deposit to banks.
• Prepares and processes routine service order changes such as telephone numbers and mailing addresses.
• Assists in receiving payments from customers over the counter and grants routine credit extensions.
• Sorts and distributes bills, computer reports, etc.
• Receives and routes incoming phone calls and places long distance calls.
• Reports trouble to telephone company and keeps records for telephone billing purposes.
• Operates computer terminal to input, change, delete, and retrieve information from source documents.
• Relieves and/or substitutes for other clerical personnel in the department.

Benefits

• Competitive compensation package
• Opportunities for challenge and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: No Education Listed