Customer Service Associate Representative

Express Scripts

236d • Hybrid

About The Position

Ready for a job encouraging you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Customer Service Representative at Freedom Fertility, you'll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness.

Requirements

• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside in MA
• Certified Pharmacy Technician preferred

Responsibilities

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency - Work with patients and physicians to coordinate fertility plans and medications.
• Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail - Accurately obtain and enter patient information, including shipping, insurance, and payment information.

Benefits

• Health coverage effective day 1 (including medical, dental, and vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture - bring your whole self to work every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED