Customer Operations Specialist

As a Customer Operations Specialist at Nutrabolt, you will be responsible for providing exceptional customer service to both internal and external customers. Your main focus will be on accurate order execution and management, ensuring that customer orders are entered correctly and delivered on time. You will serve as the primary contact for assigned accounts, proactively seeking to minimize costs and improve efficiency in the supply chain. Additionally, you will be responsible for tracking and monitoring key performance indicators, generating reports, and building strong relationships with customers.

• Provide a high level of customer service to internal and external customers
• Own accurate order execution and management through the value chain
• Lead professional, solution-oriented communication with internal and external business partners
• Enter and ensure accuracy of customer orders
• Analyze data to ensure accurate customer information for system functionality
• Foster a customer-focused culture and exceed customer expectations
• Act as the Customers' advocate and express urgency in meeting their needs
• Drive and foster open communication and solicit feedback about customer experiences
• Establish continuous improvement plans to enhance customer satisfaction
• Create a positive experience for customers by consistently providing superior service
• Execute customer orders from submission to invoice, ensuring accuracy and on-time delivery
• Track and trace orders, secure proof of delivery, and coordinate customer returns
• Act as the primary contact for assigned accounts and provide backup for other team members
• Proactively minimize cost to serve by driving down costs in the supply chain
• Manage critical metrics such as response time, case fill, and on-time delivery
• Utilize technology and tools for accurate and timely order management
• Generate reports and regularly review account status
• Build relationships and understanding of customer expectations
• Ensure timely execution of order fulfillment functions

• 1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company
• Undergraduate degree in Business or a related field
• Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
• Accountable for the day to day execution of customer orders from submission to invoice, to include confirming right products on order, accurate pricing, correct method of shipment and shipping platform, timely release to distribution center etc. to ensure on-time delivery to the customer
• Responsible for track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice
• Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence
• Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution. Execute cost savings programs in the logistics area for your Customer base. This includes areas such as transportation, fulfillment, forecasting procedures/accuracy
• Manage critical metrics to include response time to customer, case fill and on-time delivery. Responsible for ownership of customer KPI’s – understanding, tracking and monitoring Nutrabolt performance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement
• Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer account to reduce potential issues in advance
• Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager
• Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions

• Competitive health insurance
• Life insurance
• Mental wellness programs
• 401K matching
• Monthly fitness allowance
• Workstyle flexibility
• Unlimited vacation paid time off
• Volunteer time off
• Home office stipend
• Discounts on C4 Energy, Cellucor, and XTEND products
• Paid parental leave
• Childcare benefits
• Pet insurance
• Group legal benefits