Customer Experience Specialist

monday.com • New York, NY

111d • $58,000 - $68,000 • Hybrid

About The Position

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. Please note that this is a hybrid position of 3 days/week in our NYC office.

Requirements

• Experience providing customer or technical support
• SAAS experience is a plus
• Understanding of help desk software and remote support tools
• Experience with Zendesk is a plus
• Problem-solving skills and multitasking abilities are a must
• Superb written and verbal communication skills
• Positive attitude, empathetic, coachable, and collaborative
• Ability to take initiative and adapt

Responsibilities

• Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
• Empower customers to connect their goals and challenges with the solution in monday.com
• Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
• Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
• Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
• Create both internal and external documentation to enhance our knowledge base
• Advise customers about new features and functionalities

Benefits

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a 'Best Place to Work' by BuiltIn as well as 'Great Place To Work' certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees