Customer Experience Manager PT - Nights and Weekends
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As a Store Manager at Michaels in Goodyear, AZ, you will deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. You will lead the omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Your role will involve delivering friendly customer service and assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. You will be responsible for ensuring the execution of Company policies and standards, holding your team accountable for store conditions and results. Additionally, you will plan and lead the execution of class and in-store events in accordance with Company programs, manage shrink and safety programs, assist with cash reconciliation and bank deposits, and support inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. You will also assist with the onboarding of new Team Members and train, observe, and coach the customer experience team to achieve results. As a Manager on Duty (MOD), you will interact with others in a respectful manner, promote commitment to the organization’s vision and values, and serve as a role model for others. You will also participate in truck unloading and stocking processes, manage the execution of shrink and safety programs, and cross-train in Custom Framing selling and production if applicable.
