Customer Engineer

The Customer Engineer role at Builder.io involves supporting technical users in integrating and customizing the platform, troubleshooting and resolving technical issues, identifying customer needs, informing the product roadmap based on customer feedback, improving product documentation, and being a product expert and customer liaison. The ideal candidate should have experience in front-end development, familiarity with modern frontend frameworks, and experience working directly with customers. This is a highly collaborative role that requires strong communication skills and the ability to tackle technical problems.

• Support technical users by assisting them with integrating and customizing Builder for their unique needs
• Own technical integration from start to finish for all Enterprise-level customers
• Lead regular demos and trainings on the product
• Collaborate with the Support team to communicate known issues and resolve user's technical issues
• Escalate and assist the engineering team when necessary
• Identify customer needs and drive optimal adoption of the platform
• Inform the roadmap by gathering customer feedback and feature requests
• Help synthesize customer requests into digestible feedback for the Product and Engineering teams
• Improve product documentation and code examples
• Act as a product expert, customer liaison, and debugging guru
• Work with any code base and drive customer understanding
• Collaborate across teams and departments
• Have 3+ years of experience in front-end development (HTML, CSS, JavaScript)
• Have experience with modern frontend frameworks like React, Vue, Angular, or similar
• Have experience with Shopify or integration with API-driven e-commerce platforms (preferred)
• Have experience working directly with customers or in a forward-facing role
• Understand the needs of growing businesses and emerging web development trends
• Passionate about helping customers and providing strategic and technical solutions
• Proactive problem solver with high reliability and attention to detail
• Able to work individually and collaboratively within a team environment
• Comfortable with ambiguity and receptive to feedback
• Bring thinking, strategy, and ideas to advance the creative culture and vision of the team

• 3+ years of experience in front-end development - HTML, CSS, JavaScript
• Experiences with modern frontend frameworks like React, Vue, Angular, or similar
• Experience with Shopify or integration with any API-driven e-commerce platform is a big plus
• Experience in working directly with customers, or in some forward facing role
• Demonstrate an understanding of the needs of growing businesses, including emerging digital and web development trends
• Passion for helping customers and being proactive when it comes to advising the best strategic and technical solutions to meet customers’ needs
• Proactive problem solver. High reliability, detail-oriented and outstanding follow-through
• Ability to work individually and collaboratively within a team environment
• Comfort with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate (early stage experience strongly preferred)
• Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future

• Unlimited time off (minimum of 3 weeks per year)
• Quarterly mental health days
• Paid parental leave (12 weeks of full pay)
• $500 home office reimbursement
• $500 annual learning & development budget
• Co-working space reimbursement
• 100% employer-paid premiums for medical, dental, and vision insurance for employees
• 50% coverage for eligible dependents
• Life insurance, short- and long-term disability coverage
• Access to supplemental benefits like accident and critical illness insurance
• 401k contribution through Guideline plan
• Real equity with a four-year vesting schedule and ten-year exercise window