Customer Contact Representative

Guaranty Bank And Trust Company • Mount Pleasant, TX

267d

About The Position

We are currently searching for the right person to join our team as a Customer Contact Representative. The role involves providing quality customer service while responding to questions from internal and external customers, assisting customers with debit card and online banking questions, and researching and resolving customer inquiries. The representative will also accept and make account transfers for customers via telephone, review mobile deposits and large checks written by our customers, and develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries. Compliance with compliance and privacy policies and procedures to maintain customer confidentiality and information protection is essential. Additionally, the representative must comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures. Completing and passing all required regulatory compliance training as assigned is also part of the job. The representative may perform any additional duties and tasks assigned by management.

Requirements

• Must be flexible to work a varying schedule Monday - Friday, between the hours of 8:00 am to 7:00 pm
• Bilingual (English/Spanish) preferred
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Strong critical thinking and problem-solving skills
• Excellent interpersonal and verbal communication skills
• Self-starter and the ability to complete assigned duties with minimal supervision

Nice To Haves

• Minimum six months banking or customer service experience preferred
• Minimum one year experience with computer skills, including Microsoft Word, Excel, and Outlook

Responsibilities

• Provide quality customer service while responding to questions from internal and external customers
• Assist customers with debit card and online banking questions
• Research and resolve customer inquiries
• Accept and make account transfers for customers via telephone
• Review mobile deposits and large checks written by customers
• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations
• Comply with compliance and privacy policies and procedures
• Comply with all federal, state, and local regulatory rules and regulations
• Complete and pass all required regulatory compliance training
• Perform any additional duties and tasks assigned by management

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED