Customer Centre Specialist
Cazoo
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Posted:
August 22, 2023
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Onsite
About the position
Cazoo is seeking a Customer Centre Specialist who will be responsible for delivering an outstanding customer experience at their Customer Centres. The role involves assisting walk-in customers, completing handovers, upselling value-added products and services, resolving complaints, conducting quality assurance checks, and providing support for post-sales issues. The ideal candidate should have a passion for delivering exceptional customer service, an interest in sales, excellent communication skills, and the ability to build rapport with customers.
Responsibilities
- Supporting walk-in customers through their browsing process
- Completing handovers with customers picking up their Cazoo car, selling or part-exchanging an existing car, or returning a car bought using the 7-day money back guarantee
- Upselling and providing information on value-added products and services in person and over the phone
- Building rapport and assisting customers to resolve complaints/issues quickly
- Completing quality assurance checks on vehicles and stock checking inventory on site
- Using extensive Cazoo proposition and process knowledge to answer customer questions and resolve issues
- Assisting customers with post-sales issues and setting clear expectations for diagnosis and repair
- Supporting customers with payments and refunds
- Checking in and supporting customers through the servicing and repair process
- Translating technical automotive or financial jargon into plain English
Requirements
- Passionate about delivering an outstanding customer experience
- Interest in sales
- Excellent communication skills
- Detail-oriented
- Ability to build rapport with customers
- Problem-solving skills
- Knowledge of Cazoo proposition and processes
- Ability to resolve customer complaints/issues
- Ability to perform quality assurance checks on vehicles
- Ability to handle payments and refunds
- Knowledge of automotive terminology
Benefits
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Generous annual leave, plus an extra day for your Birthday
- Wellness fund - you are allowed to claim £100 per year for wellbeing
- Contributory Pension (Up to 5% matched)
- Cycle to work scheme