Customer Care Specialist (Italian Market) - TheFork, A TripAdvisor Company

The job overview for this position is not clearly labeled, but it should be an initial description or summary about the role. The first section of the job description discusses the company and its mission, but does not provide a clear overview of the job. The section titled "What you will do" provides a list of job responsibilities, but does not provide an overview. Therefore, it is difficult to extract a specific portion of the text that provides the job overview. However, based on the job responsibilities listed, it appears that this position is for a Customer Care Specialist who will answer incoming requests via phone, email, and chat, and assist customers with questions about the company's electronic reservation book, website, or app. The ideal candidate should have a native level of Italian and be fluent in English, with strong communication skills and a focus on customer satisfaction. The company offers a flexible working environment, competitive salary, and various benefits.

• Answer to incoming requests via phone, email and chat.
• Assist customers with questions about electronic reservation book, website or app.
• Provide suitable answer or solution according to customer's specific needs.
• Have a native level of Italian and fluent in English.
• Open-minded and have a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Enjoy working in a dynamic, fast-paced environment.
• Have technological knowledge and troubleshooting experience in a customer support environment or worked with Salesforce.

• Native level of Italian and fluent in English, additional languages are a plus
• Open-minded with excellent communication skills
• Customer-focused with a desire to provide unique and satisfactory experiences
• Technologically knowledgeable with troubleshooting experience in a customer support environment or experience with Salesforce
• Living in Spain or possessing a Spanish working permit
• Ability to answer incoming requests via phone, email, and chat
• Assist customers with questions about electronic reservation book, website, or app
• Provide suitable solutions according to customer needs
• Flexible and able to work in a dynamic, fast-paced environment
• Permanent contract with flexible working environment and 2 days of home office per week
• Competitive fixed salary, bonus, and equity
• Lunch vouchers available for each working day
• International teams with a highly inclusive working environment
• Lifestyle benefits for physical, leisure activities, family support, travel, etc.
• Continuous learning and development programs with full access to LinkedIn Learning
• Free access to the Calm app
• Program dedicated to helping achieve the best work/life balance
• Health insurance fully covered by the company
• Life insurance and disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events.