Customer Care - Sales Support Administrator (Shelton, CT) Shelton, Connecticut SAVE JOB

PerkinElmer • Shelton, CT

289d • $48,360 - $62,000 • Hybrid

About The Position

The Customer Care & Sales Support Administrator plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and committed to continuous improvement in sales operations and customer care. This is a hybrid role located in Shelton, CT.

Requirements

• Bachelor's degree with 2+ years of customer service or sales administration experience in a team-based environment OR Associate degree with 3+ years of customer service or sales administration experience in a team-based environment.
• Experience with SAP, SFDC (SVXM), and/or CRM systems.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Nice To Haves

• Strong attention to detail and ability to process orders with high accuracy.
• Experience with e-commerce platforms (Ariba, Coupa).

Responsibilities

• Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services.
• Build and maintain strong relationships with customers through interactive communication and problem-solving.
• Manage a high volume of inbound calls and ensure consistent telephone coverage.
• Process consumables orders in accordance with quotes and customer purchase orders, ensuring accuracy and efficiency.
• E-commerce and EDI support. Portal processing and other related e-commerce tasks.
• Address and resolve escalations, including order adjustments, credits, customer experience concerns, and quality issues.
• Collaborate with Sales Representatives, Logistics, AR, Pricing Analysts, and other stakeholders to ensure seamless order fulfillment.
• Reconcile AR discrepancies and follow up on transaction issues to ensure prompt resolution.
• Provide data analysis and reporting on team performance, sales trends, and forecasting.
• Ensure adherence to company policies and standard operating procedures (SOPs).
• Maintain and update customer account information as needed.
• Assist in process improvement initiatives and implement best practices in sales administration.
• Conduct and participate in team meetings to share updates, new processes, and learning opportunities.
• Any customer care or sales support functions that are deemed necessary to support business needs.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Benefits

• The annual compensation range for this full-time position is $48,360.00 to $62,000.00.

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree