Customer Care Agent (6 months contract)

Qonto • Milan, TN

353d • Remote

About The Position

As a Customer Care Agent at Qonto, you will be part of the Customer Care Onboarding team, specifically working in the Italian onboarding team. Your role will involve ensuring customer satisfaction, continuously improving processes and compliance, and providing the best service for our company creators. You will be the voice of our customers, addressing their concerns and questions via email and phone, and will also handle specific end-to-end projects to optimize problem-solving.

Requirements

• First experience in Customer Care or Onboarding (KYC/KYB validation).
• Empathy and adaptability in communication to meet customer needs.
• Strong organizational skills to prioritize tasks efficiently.
• Excellent oral and written communication skills in both Italian and English.
• Problem-solving skills with a passion for finding solutions.
• Familiarity with SaaS tools such as Zendesk, Jira, Salesforce, and Trello.
• Bilingual in Italian and fluent in English; French is a plus.

Responsibilities

• Delight Italian entrepreneurs by addressing their concerns and questions via email and phone.
• Use customer feedback to continuously improve the product and maintain a high level of customer satisfaction.
• Remediate and fix issues on past onboarded accounts following new compliance procedures.
• Set up internal processes to better respond to customer requests, including updating FAQs and dashboards.
• Take ownership of specific end-to-end projects, identify anomalies, and optimize problem-solving methods.

Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Tailor-made remote work policy depending on the job and location.
• Competitive salary package.
• Meal voucher.
• Public transportation reimbursement (part or global).
• Great health insurance (depending on the country).
• Access to mental health initiatives and wellness activities.
• Progressive disability and parenthood policy with childcare benefits.
• Monthly team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees