CSR / Receptionist- Bilingual Spanish Speaker Preferred

PetVet Care Centers-posted 11 months ago
Entry Level
Englewood, CA
5,001-10,000 employees
Personal and Laundry Services
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The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

  • Provides excellent customer service in-person, over the phone, and during high-stress situations.
  • Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
  • Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Assists with medication pickups, inquiries, and provides information about services and products.
  • Inputs and manages data in practice management software, including billing and accounts.
  • Assists with retail sales, weighing pets, processing faxes, and maintaining records.
  • Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
  • Knowledge of clerical procedures and ability to organize files and records
  • Excellent customer service skills, providing courteous and prompt assistance
  • Accurate cash handling and cashiering abilities
  • Strong multitasking skills with attention to detail
  • Flexibility in scheduling, including weekends and holidays
  • Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
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