CSR/Planner

Morel Ink • Portland, OR

402d • $52,000 - $58,240

About The Position

The Customer Service Representative / Project Planner acts as a liaison between customers, sales, and manufacturing departments, ensuring customer satisfaction and loyalty. This role involves planning and managing jobs through the shop while providing fast and courteous responses to customer inquiries and maintaining active communication regarding order status.

Requirements

• Willingness to work overtime as needed.
• Strong ability to work effectively and communicate with associates, management, customers, vendors, and others.
• Strongly supports management in driving a positive culture where safety, quality, and housekeeping are not compromised.
• Frequent standing and walking, as well as occasionally stooping, kneeling, and crouching.
• Strong PC/Mac skills.
• Strong attention to detail.

Nice To Haves

• Printing experience preferred but not required.

Responsibilities

• Provides fast, courteous responses to internal and external customers.
• Maintains active communication between sales staff and manufacturing personnel concerning order status.
• Reviews client specifications and provides efficient and economical production alternatives when necessary.
• Expedites or revises job orders as needed.
• Receives or prepares customer inquiries concerning current and past orders.
• Generates orders utilizing established pricing guidelines or by reviewing customer purchase orders.
• Coordinates preparation of written quotes and proposals.
• Reviews manufacturing orders ensuring accuracy and completeness of orders.
• Coordinates and monitors customer releases and inventory management.
• Arranges delivery dates and communicates shipment and delivery information.
• Informs sales staff of customer interactions, alerting department to any conditions that may lead to customer dissatisfaction.
• May maintain shipping dates in database and coordinate dates with shipping department to ensure they are met.
• Performs other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: No Education Listed