Control Room Operator

About the position

Join our team at the Boulevard in Las Vegas as a Control Room Officer and become a part of Hilton's exclusive timeshare brand. At Hilton Grand Vacations, we work to provide our guests with the best vacation experience. Join us and grow your career with our positive and exciting team. As a Control Room Officer, we believe you can play a vital role in ensuring a safe and secure environment for our guests, owners and team members. Your expertise and attention to detail will significantly contribute to our mission of providing a safe and enjoyable environment for all. Located on the north end of the Las Vegas Strip, our 1228-room resort boasts of large multi-bedroom suites and a stunning design! Work for a winning team that now offers Day One Benefits, and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

Responsibilities

• Dispatch calls to security associates while providing a safe and secure environment for guests, owners and team members.
• Oversee communications and all alarm systems, coordinate maintenance of new and existing life safety and security equipment.
• Create rotations for security associates, providing direction and equipment needed to accomplish their duties.
• Dispatch security associates to incidents and accidents, and complete required reports including statements from involved parties.
• Adhere to and enforce all policies and procedures of the company.
• Maintain key control for the property.
• Complete weekly progress report for Security Manager and ensure daily shift log is received.
• Use a moderately complex console to receive calls from guests, vendors, and team members requiring assistance.
• Document all emergencies and maintain logs of all requests.
• Handle all incoming urgent matters or emergencies for guests and hotel.
• Assist guests that contact the desk to request assistance or ask a question.
• Make service request calls to a variety of hotel departments.
• Oversee all alarm panels and is responsible for alarm monitoring and response.
• Call for repair or maintenance of all safety & security related equipment.
• Coordinate the notification of appropriate departments in case of an emergency or guest service request.
• Complete any reasonable requests from management.

Requirements

• High school diploma or equivalent.
• 1-3 Years of Security & Hospitality experience.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
• Active State of Nevada Guard Card or ability to acquire one within 30-days of hire.
• Active State of Nevada Alcohol Awareness Card or ability to acquire one within 30 days of hire.

Nice-to-haves

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines.

Benefits

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision.
• Recognition Programs and Rewards.
• Travel Discounts Program.
• Outstanding Paid Vacation Program and Paid Sick Days.
• Employee Assistance Program that supports your physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee Stock purchase program.
• Numerous learning and advancement opportunities.