Content Designer -- Vice President

JPMorgan Chase • New York, NY

401d • $133,000 - $190,000

About The Position

As a Vice President, Content Designer at JPMorgan Chase, you will play a strategic role in shaping digital products by collaborating with cross-functional teams to assess product requirements and ensure alignment with business goals and user needs. Your focus will be on crafting user-centered content that simplifies complex financial jargon, enabling clients to better understand and manage their finances. This role involves leading content design for a high-profile, client-facing program while mentoring junior team members and guiding designers in content standards and best practices.

Requirements

• 6+ years of experience in digital content creation, with a focus on UX writing, content design, and copywriting, including leadership roles in managing large-scale content projects.
• A bachelor's degree in English, Communications, Design, Business, Marketing, Finance or a related field.
• Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.
• Familiarity with Figma and other design tools with a track record of integrating these tools into content initiatives.
• Experience with accessibility, inclusive design, and localization, demonstrating a commitment to creating content that meets diverse user needs globally.
• Strong ability to drive alignment across cross-functional teams and leadership.
• Exceptional interpersonal skills and emotional intelligence for fostering stakeholder relationships and navigating dynamics of a large team.
• A strong understanding of the financial services and the investments industry, or the ability to learn and master this area.

Nice To Haves

• An online portfolio demonstrating content design experience.
• Experience in financial services or other regulated industries.

Responsibilities

• Collaborate with designers, researchers, product, and engineering teams to develop and enhance digital products for clients.
• Develop content strategies across various product verticals to ensure consistency and alignment with user needs and business goals.
• Build and maintain strong relationships with key stakeholders, including senior leadership, to advocate for user-centered content design and secure support for content initiatives.
• Understand the complexities of localizing content for a global audience.
• Establish, document, and enforce content standards and best practices to ensure clarity, accuracy, accessibility and user engagement.
• Stay updated on trends and best practices in content design and financial services and share relevant insights with the team.
• Use research and data insights to guide content design decisions.
• Ensure all content complies with legal and regulatory requirements.
• Facilitate cross-functional collaboration to seamlessly integrate content design with other aspects of product development.

Benefits

• Health insurance
• Tuition reimbursement
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree