Tech JobsContact Center Technical Customer Experience Representative (Starting at $18 per hour, hybrid/mostly work at home)
Contact Center Technical Customer Experience Representative (Starting at $18 per hour, hybrid/mostly work at home)
SimpliSafe
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Posted:
February 16, 2023
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Hybrid
About the position
SimpliSafe is seeking motivated, ambitious, self-starters for the Customer Support Representative role in their brand new site in Richmond, VA. The role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. Agents are responsible for taking inbound calls from customers and assisting them to the best of their ability. The successful candidate will have proven success in a phone-based customer service or call center position, the ability to understand and determine root causes to customer issues, and a strong commitment to customer happiness and satisfaction. Shift differential for nights and weekends, opportunities for career progression, and medical, dental and vision benefits are available.
Responsibilities
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
Requirements
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction