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The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions. Responsibilities include greeting guests warmly, making dining and entertainment reservations, providing recommendations about local attractions, handling inquiries and complaints, maintaining knowledge of hotel facilities, coordinating with other departments, and upholding high standards of customer service. The role requires staying informed about local destinations to design captivating itineraries.