COMPUTER TECHNICAL SUPPORT SPECIALIST - PEQUANNOCK TOWNSHIP SCHOOL DISTRICT

Pequannock Township School District • Pompton Plains, NJ

377d

About The Position

The Computer Technical Support Specialist position at Pequannock Township School District involves assisting the Chief Technology Officer and Network Administrator in the maintenance, upgrades, troubleshooting, and repair of computers and peripherals, software, local area networks, wide area networks, and other technology systems throughout the school district. The role requires a high school graduate or GED, with a preference for a college degree or industry certifications, and demonstrated successful experience in computer technology support and maintenance. Excellent communication and interpersonal skills, along with a willingness to learn all facets of Educational Technology, are essential. A valid driver's license is also required.

Requirements

• High School graduate/GED required.
• College Degree or Industry Certifications preferred.
• Demonstrated successful experience in computer technology support and maintenance.
• Excellent communication and interpersonal skills.
• Willingness to learn all facets of Educational Technology.
• Valid driver's license.

Nice To Haves

• Knowledge and experience with Apple MDM and/or JAMF is a plus.
• Knowledge and experience with Active Directory a plus.
• Knowledge and experience with AV equipment and livestreaming a plus.

Responsibilities

• Assist Chief Technology Officer and Network Administrator in all facets of technology systems maintenance.
• Troubleshoot hardware problems on a variety of different computer platforms, including but not limited to PCs, Apple Macintosh, and Chromebooks.
• Diagnose problems, order parts, repair equipment as needed, and coordinate authorized factory/warranty repair.
• Transport, install, and set up new computer equipment, equipment returning to users after repair, or equipment being relocated to within the district to different users.
• Maintain practical knowledge of system software including Microsoft Windows 11 and beyond; Microsoft Windows Server 2016 and beyond; Apple MacOS & iOS; Chrome OS and other software.
• Attend training off-site as determined by the Chief Technology Officer.
• Install software applications and operating systems as needed throughout the district.
• Provide basic assistance on occasion to staff regarding the proper use of hardware and system software.
• Provide support for the intra-district WAN (Wide Area Network) as directed by the Network Administrator.
• Maintain drivers, utilities, patches, version upgrades, and other necessary software items needed to perform the day-to-day functions of the job.
• Other related assignments and duties are to be performed as assigned.
• Routinely lift and move equipment up to 50 pounds.

Benefits

• Possible additional stipend for livestreaming BOE meetings and other after school events.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees