International Game Technology-posted about 1 year ago
$29,120 - $52,458/Yr
Full-time • Entry Level
Roseville, MN
10,001+ employees
Amusement, Gambling, and Recreation Industries

The Computer Operator I position at IGT in Roseville, MN, is an entry to intermediate level role focused on monitoring and supporting the operation of gaming equipment across various jurisdictions. The role involves ensuring seamless operations 24/7, conducting system analyses, and addressing customer requests while adhering to established protocols and service-level agreements. This position offers the opportunity to gain hands-on experience in network technology and contribute to the development of junior operators.

  • Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
  • Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
  • Monitor logical security through the use of established tools and procedures.
  • Identify and resolve network technology issues associated with IP network devices and backbone transports.
  • Carry out, verify, and restore predefined processes in operational checklists to ensure successful completion of draw processing, day-end processing, system balancing, and file system maintenance.
  • Coordinate and address internal and external customer requests based on established guidelines.
  • Submit recommendations to create and maintain operational procedures and checklists.
  • Follow service-level agreements and industry-approved IT protocols.
  • Support local testing policies and procedures.
  • Offer guidance and informal mentorship to junior-level operators.
  • High School diploma or equivalent experience.
  • 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions.
  • Basic experience in Microsoft Office (Outlook, Teams, Word, Excel).
  • Technical knowledge and skills required.
  • Proficiency in monitoring and resolving technical issues across various technologies.
  • An associate or bachelor's degree in I.T. or a related field is a plus.
  • Medical benefits available from day one of employment.
  • 3 weeks of paid vacation per year, with prorated first-year accrual.
  • 401K with employer match and 100% vested from day one.
  • Company-paid parental leave.
  • Life insurance, short-term disability, and long-term disability.
  • Gym membership reimbursement.
  • Free identity theft protection.
  • Tuition reimbursement.
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