Computer Aided Dispatch (CAD) Administrator

City of Santa Monica, CA • Santa Monica, CA

346d

About The Position

The position manages the City's public safety Computer Aided Dispatch (CAD) system support for emergency public safety dispatch activities in coordination with the City's Police, Fire, and Information Services Departments. The role involves providing administrative and front-line application support to ensure the CAD system functions efficiently and effectively on a 24/7 basis. Responsibilities include developing and maintaining policies and procedures related to CAD, responding to end-user inquiries, assisting with ongoing public safety application product configuration, and providing mapping updates in coordination with the City's GIS team.

Requirements

• Knowledge of methods and techniques of hardware and software installation, configuration, and troubleshooting.
• Knowledge of principles and practices of system security and administration.
• Ability to coordinate multiple priorities and competing time demands.
• Ability to communicate effectively with information systems professionals.
• Ability to learn new technologies and assimilate new information quickly.
• Ability to apply critical thinking and problem-solving approaches.

Nice To Haves

• Experience implementing public safety agency technology projects.
• Basic understanding of AWS, GovCloud, Azure, and SQL.
• Experience with Geographic Information Systems (GIS).

Responsibilities

• Provides administrative and front-line application support to the public safety communications team.
• Develops, maintains, and oversees policies and procedures related to CAD.
• Responds to end-user inquiries on CAD system operations.
• Assists OEM, Police, and Fire departments with ongoing public safety application product configuration.
• Provides ESRI mapping updates and conversion services.
• Submits CAD application issues to the Versaterm support team.
• Liaises with Versaterm and City technical subject matter experts.
• Evaluates, documents, submits, and tracks end-user product suggestions.
• Works with Versaterm and partner City departments to test and apply CAD application updates.
• Assists public safety dispatch with testing and implementation of new product features.
• Provides ongoing end-user training to public safety dispatchers and first responders.
• Represents the City at local, regional, state, and federal dispatch meetings.
• Supports compliance efforts with accreditation programs through CAD reports.
• Performs technical writing duties for CAD system documentation and training materials.
• Develops and delivers user training and presentations on new systems and upgrades.
• Maintains OEM Public Safety Communications CAD downtime procedures.
• Assists in managing desktop/mobile device application installation and updates.
• Collaborates with ISD personnel on CAD system security recommendations.
• Performs other duties as assigned.

Benefits

• Sick leave
• Holiday and vacation pay
• Public Employees Retirement System
• Medical, dental, and vision insurance
• Credit union
• Deferred compensation
• Tuition reimbursement
• Dependent Care Assistance Plan
• Priority enrollment consideration at local child development centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees