Commercial Strategy & Operations Analyst

Charlie Health • NY

240d • $75,000 - $110,000

About The Position

The Commercial Strategy & Operations Analyst will play a critical role in defining our commercial strategy and driving efficiencies of our operations. This person will be responsible for identifying areas for operational improvement and designing, implementing, and monitoring new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs, many of which are a top company priority for leadership. In this role, this person will developing and project managing Charlie’s new care models alongside our functional partner teams, and their work will have a high degree of impact and visibility from leadership. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fast-moving, mission-driven organization.

Requirements

• Bachelor’s Degree
• 1-3 years of relevant work experience
• Strong analytical capabilities
• Consulting or investment banking experience a plus
• Healthcare experience a plus
• Experience with Salesforce, Tableau a plus
• Exceptional communication, interpersonal, listening and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail

Responsibilities

• Identify and implement solutions to improve the performance and efficiency of our commercial teams
• Assess and analyze internal data to identify opportunities for insurance revenue collection improvements and determine strategy for accelerating progress against key commercial KPIs
• Collaborate cross-functionally with our revenue operations teams (RCM, UR, Credentialing) to build, implement, and monitor scalable processes that improve efficiencies
• Collaborate with our product & engineering teams to identify key problem areas and define solutions to improve efficiency across RCM teams
• Assist with the development of dashboards to track payer performance against key performance indicators

Benefits

• Comprehensive benefits for all full-time, exempt employees
• Target performance-based bonus
• Stock options and other Charlie Health-sponsored benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees