About the position
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Responsibilities
- Own a portfolio of customer accounts.
- Contact customers via ring central, phone and email to discuss account and payment status.
- Ensure compliance with payment plans.
- Document collection efforts in SAP in a standard format.
- Provide invoices and statements to customers.
- Respond to inquiries professionally and timely.
- Release orders based on proper review account status.
- Communicate aging and account status with Reps, management, and customers.
- Place accounts on hold when the credit limit has been exceeded or the customer is past due.
- Prioritize daily workload and focus on key accounts effectively.
- Evaluation, resolution, and reporting to management customer disputes and discrepancies affecting payments including pricing, sales tax, and other PO discrepancies.
- Provide updates on collection status and customer aging.
- Meet KPI goals.
- Support cash application by providing coding for proper alignment.
- Other projects and duties as assigned.
Requirements
- High School Diploma.
- 2 years of college preferable.
- Minimum 3-5 years business to business collection experience (must include direct phone contact).
- Minimum 1-2 years basic accounting experience.
- Intermediate Computer skills in Excel.
- Excellent verbal and written communication skills.
- Interact well with other internal and external customers.
- Must be well organized and detail oriented.
- Ability to work independently with limited supervision.
- Solutions-oriented.
- Must be able to work flexible hours in order to meet deadlines.
