Collections & Recovery 3

WEX • Saint Louis, MO

273d • $19 - $25

About The Position

Contact past due customers, at various levels of delinquency, to determine and understand the customer's circumstances, negotiate payment arrangements, assess risk to the company and provide service to the customer. Ability to effectively manage various collection strategies. Responsible for analyzing funded credit risk through the general maintenance of existing customers.

Requirements

• 3-5 years extensive Collections experience.
• Bachelor's Degree or the equivalent combination of education and work experience.
• Skip tracing knowledge and experience.
• Demonstrated ability to influence customer behavior through negotiation and persuasion.
• Working knowledge of FDCPA and any other applicable Federal laws.
• Accounting knowledge and experience.
• Effective oral, written, and persuasive communication skills.
• Analytical skills and sound decision making/judgment.
• Flexible/Adaptable to change.
• Desire to impact/influence others positively.
• Results Oriented and Detail Oriented.
• Maintain Confidentiality.
• Organized/Time Management ability.
• Intermediate knowledge of Excel/Access.
• Ability to think conceptually.
• Ability to be productive while maintaining quality.
• Self-motivated and Team Oriented.
• Must pass a successful background investigation.

Responsibilities

• Contact customers with delinquent accounts through outbound/inbound collection calls.
• Communicate clearly and concisely, orally and in writing, with customers to influence and negotiate immediate payment and resolve delinquent account balances.
• Interpret customer's needs and intent, utilizing judgment and experience to make decisions that balance risk, quality, productivity, corporate objectives, and customer retention.
• Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Identify options to bring accounts into good standing and assist customers with repayment choices using standardized payment plans.
• Engage in ongoing education with customers on terms and conditions and alternative payment methods.
• Manage and deescalate conflict when speaking to customers.
• Manage delinquencies from rolling to the next level.
• Maintain, monitor, and generate aging reports from the database.

Benefits

• Health, dental and vision insurances.
• Retirement savings plan.
• Paid time off.
• Health savings account.
• Flexible spending accounts.
• Life insurance.
• Disability insurance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree