Collection Service Representative

Metropolitan Utilities District • Omaha, NE

255d • $33 - $42

About The Position

This position performs residential and commercial service disconnection due to non-payment, failure to apply, rechecks and non-compliant AC\GL. In addition, this position completes AC\GL surveys and other service orders through Work Manager.

Requirements

• Minimum of 1 year of field work experience demonstrating mechanical aptitude.
• High School Diploma or General Education Diploma (GED).
• Have and maintain a valid driver's license Upon Hire.
• Acquire and maintain qualifications for all covered tasks assigned to this position under the District's Operator Qualification Plan within 90 Days.
• Covered under the Department of Transportation Drug and Alcohol testing provisions.

Nice To Haves

• Minimum of 3 years of customer service experience.

Responsibilities

• Complete various service disconnections utilizing District mobile solutions (i.e tablet) and enterprise software due to non-payment, disconnection re-check, AC\GL non-compliant, and other service order types.
• Complete AC\GL surveys using a gas leak detector device and Work Manager.
• Complete assigned paperwork but not limited to, time sheets, 441 notices, and daily tasks within established deadlines.
• Complete water service reconnections.
• Locate and raise water stop boxes to grade as needed and mark stop boxes for easy location for turning services back on.
• Complete orders such as recheck orders, collect off order, AC\GL orders, non-complaint order, and failure to apply.
• Read all types of meters accurately.
• Through digging, chipping ice, and other physical means, locate, services, meter-pits, meter vaults and all other related appurtenances in all types of terrain and weather conditions in order to perform assigned work.
• Maintain all assigned tools, supplies, and equipment stocked in assigned vehicle.
• Maintain appropriate documentation pertaining to disconnections, reconnection, and daily work.
• Comply with and maintain knowledge on proper confined space entry procedures to include, but not limited to, permitting, air monitoring, air exchange and evacuation plans and ensure vault preparation.
• Drive District vehicle.
• Conduct safety inspections of assigned vehicle and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED