Club Manager

Planet Fitness - PF Baseline Fitness • Colorado Springs, CO

215d

About The Position

The Club Manager is responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. This role involves recruiting, hiring, training, scheduling, and supervising team members, as well as ensuring that all team members provide excellent customer service. The Club Manager will also be involved in front desk tasks, support team members and club members, maintain a positive image for the club, and ensure compliance with company policies and procedures.

Requirements

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer service experience.
• Manage front desk tasks including greeting members and handling service issues.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to achieve company standards.
• Ensure prompt opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is open and staffed during business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees