Cloud Technical Solutions Engineer, Workspace, Cloud Support

Google • Sunnyvale, CA

410d • $106,000 - $156,000

About The Position

Technical Solutions Engineers at Google Cloud are responsible for managing significant customer issues and providing advanced support to other support teams. This role involves troubleshooting technical issues, advocating for customer needs, and ensuring smooth transitions to Google Cloud. The position requires a customer-centric mindset and the ability to work in a shift pattern or non-standard hours, including weekends.

Requirements

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript).
• 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.

Nice To Haves

• Experience with designing or managing large distributed systems.
• Basic system/Network Administrator level knowledge of Linux/Unix or operating systems.
• Understanding of one or more Internet technologies: web-tech (HTTP, DNS, TLS), email (SMTP, anti-spam, anti-phishing), networking (routing, TCP/IP), IP telephony (SIP, H323), Identity (AD, SSO, OAuth, AuthSub) and HTML5.

Responsibilities

• Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including non-standard work hours or shifts.
• Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.

Benefits

• Base salary range of $106,000-$156,000 + bonus + equity + benefits.

What This Job Offers

• Job Type: Full-time
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: Bachelor's degree