Cloud Support Specialist

Accenture • Reston, VA

274d • $83,900 - $170,200

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Accenture Federal Services is seeking a Cloud Services Operations Admin that will work in support 24x7 Operations.

Requirements

• 3+ years of experience providing account management support of day-to-day operations to meet customer SLAs
• 3+ years of experience providing Tier 1-2 Customer Support
• 3+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration
• Must have a valid U.S. passport

Nice To Haves

• Experience with PowerShell, Python, or other scripting languages

Responsibilities

• Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle
• Adding and removing users and granting permissions
• Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs
• Account Provisioning/User Licensing

Benefits

• Accenture Federal Services offers a wide variety of benefits.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services