Client Support Specialist

About the position

The Client Support Specialist will provide a high level of service and assist with various banking transactions including debit cards, internet banking, and mobile wallet solutions. Exceptional phone etiquette and customer service is imperative to enhance client relationships at every opportunity.

Responsibilities

• Assist clients with account inquiries, internet banking and bill pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks.
• Communicate with the customers in a respectful, cheerful and professional way.
• Retrieve and respond to voicemails and emails from clients through all digital channels.
• Provide ongoing processing support for Bank's various technology options.
• Partner with all operational and client-facing employees to resolve any card related issues and ensure compliance with established bank policy and regulations.
• Assist branch personnel as needed.
• Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity.
• All other duties and responsibilities, as assigned, to support the Bank's mission & strategic objectives.

Requirements

• High School diploma or equivalent.
• Prior experience in Banking, Retail, or Customer Service positions.
• Must be proficient in Microsoft Office Products.
• Must have strong data entry skills with attention to detail.
• Must possess exceptional time management skills and have the ability to organize, prioritize and perform multiple tasks simultaneously.
• Must possess strong leadership, teamwork, problem solving and analytical skills.

Benefits

• Medical, Vision and Dental Insurance
• 401-K Plan
• 11 Paid Holidays
• Personal Paid Time Off
• Term Life, AD&D and Disability Insurance
• Student Loan and Tuition Assistance
• Fitness Center Reimbursement