Client Success, Senior Onboarding Manager SCD

Bluevoyant • College Park, MD

284d • Remote

About The Position

BlueVoyant is looking for a Client Success, Senior Onboarding Manager - SCD to support our clients' Supply Chain Defense deployment experience. You will be part of a fast-paced team with a mission to drive onboarding to maximize client service utility, and deliver a positive first experience with BlueVoyant before transitioning to steady-state delivery.

Requirements

• 5+ years of cyber security project management or deployment experience, preferably with a background in vendor-risk management, GRC, or third-party risk.
• Significant experience in client-facing roles preferred, including Client Success Managers with strong technical acumen.
• Excellent technical acumen and ability to learn new concepts and processes quickly.
• Able to prioritize a highly varied tasks to meet commitments.
• Advanced knowledge of cyber security business products, industry trends, and best practices.
• Ability to understand client business objectives and advise best practices.
• Understanding of BlueVoyant differentiators and ability to communicate our value.
• Ability to thrive in a complex and rapidly changing environment.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Willingness to be available and responsive to clients' needs as required.

Responsibilities

• Manage and execute on all in-region SCD client deployments, from contract close to steady-state transition.
• Liaise closely with internal BV client stakeholders for post-sales knowledge transfer.
• Provide clear communication to internal and external stakeholders on project status, timelines, and blockers.
• Develop technical subject matter expertise on all SCD product lines, including Directed Remediation and Questionnaire capabilities.
• Coordinate deployment activities with other teams when delivering multi service-line engagements.
• Periodically support post-deployment activities that carry-over, such as company onboarding.
• Implement project standards across deployments for consistent service delivery.
• Ensure deployment issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
• Identify opportunities for process and onboarding innovation to improve the client deployment experience.
• Decommission any churned clients and close down account activity and access.

What This Job Offers

• Career Level: Senior
• Industry: Publishing Industries