Client Success Manager, Employers

As the Client Success Manager, Employers, you will be responsible for managing an account portfolio and ensuring client satisfaction, engagement, and retention. Your role will involve building relationships with internal and external partners, monitoring client trends and performance, and providing guidance to optimize the program for clients. Additionally, you will deliver important client updates, report performance metrics, and lead quarterly business reviews. The ideal candidate is someone who excels in creating order in a fast-paced environment and is passionate about delivering optimal client experiences.

• Manage an employer account portfolio to deliver client satisfaction, client engagement, and retention
• Build relationships with internal and external partners to lead clients through the client lifecycle, securing renewals
• Partner with internal teams to monitor client trends and client performance, and provide guidance to the client on how to optimize the program for their membership
• Deliver important client updates, report performance metrics and SLAs, manage effective meetings, and lead compelling quarterly business reviews
• Develop strategic account management plans and regularly communicate client portfolio health internally

• 3-5 years of experience supporting clients, managing an account portfolio, or similar role
• Prior commercial experience managing health / wellness benefits to employers
• Excellent relationship management, analytical, and presentation skills
• Ability to communicate client feedback and sentiment to internal stakeholders
• Strong written and verbal communication skills, with an extreme attention to detail
• Comfort building strong interpersonal relationships with cross functional stakeholders
• Ability to successfully operate in ambiguity and energized by creating structure
• Energized by working cross functionally in a fast-paced environment with a bias for action
• Passionate about innovation in digital health
• Must be authorized to work in the United States

• Competitive salary with opportunity for equity in an early stage, high growth business
• Generous paid time off, including an all-company holiday over Thanksgiving week
• Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
• Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events
• Fertility, gynecology, and wellness support through Carrot Fertility
• Therapy on your time with free access to Headspace and Ginger
• An employee assistance program through Guardian to provide counseling across a range of personal topics
• Remote team with a headquarters in NYC
• Competitive Paid Parental Leave for parents
• Equal opportunity workplace with equal employment and advancement opportunities for all team members
• Environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers
• Value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit.