Client Success Coordinator

Nfp • Town and Country, MO

217d • $45,000 - $50,000 • Onsite

About The Position

As a Client Success Coordinator at Valued Pharmacy Services, your role extends beyond traditional client management. You will be a pivotal link between our clients, prescription benefit consulting, and clinical program management. This dynamic position involves close collaboration with analytics, consultants, and external partners to optimize prescription benefit programs and ensure the seamless integration of clinical initiatives.

Requirements

• Bachelor's degree, Certified Pharmacy Technician (CPhT), or other healthcare credentials preferred.
• 1-3 years experience in pharmacy, benefit management, healthcare, or related industry experience preferred.

Nice To Haves

• Ability to effectively communicate both verbally and in writing.
• Diligence to proactively expand skillset, resolve issues, or get past roadblocks.
• Ability to foster positive working relationships and enhance high levels of engagement.
• Ability to follow-through, meet deadlines, and strive to exceed goals.
• Ability to look beyond the obvious, probe and provoke thoughts on alternative solutions.
• Ability to use or learn technology needed to perform role, including Microsoft suite of applications.
• Flexibility to embrace continuous change and remain positive in times of uncertainty or stress.
• Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division.
• Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations.

Responsibilities

• Facilitates member and specialty pharmacy calls, enrollment in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, updates copay card program tracker with max dollar funds.
• Helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS).
• Identifies new Individual Medication Management (IMM) drug utilizers, sends member letters, updates, and maintains list in CRM Zoho.
• Management of client and broker reporting requests, supports consultants in creation of client performance reviews, and aggregation of PBM and consulting outcomes.
• Management of data platform integrity via monthly audits of eligibility, and missing or incorrect data in system, and collaboration with BI team to resolve errors.
• Maintenance of CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client.
• Weekly emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization.
• Collaboration with PBM partners to resolve escalated member issues, plan issues, reporting issues, etc.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree