Client Solutions Associate - Boston, MA (February 2025)

FactSet Research Systems • Boston, MA

361d • $70,000 - $75,000

About The Position

FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions. As a globally inclusive community unified by the FactSet spirit of going above and beyond for each other, we enable our people to bring their whole selves to work and to join in, be heard, contribute, and grow.

Requirements

• Strong interest in Finance and/or FinTech.
• Client-centric mindset and desire to collaborate across teams.
• Experience or desire to be client-facing in a support role.
• Proficiency in learning and using new technology.
• Exceptional verbal and written communication skills.
• Ability to build relationships and work on teams.
• Strong analytical and problem-solving abilities.
• Strong knowledge of Microsoft Office with Excel skills.
• Bachelor's Degree Conferred by January of 2025.
• Must be legally authorized to work in the United States without the need for employer sponsorship.

Responsibilities

• Build deep client relationships by developing client-focused processes and solutions.
• Promote high user adoption by implementing product-based workflows.
• Ensure smooth user onboarding by providing necessary training.
• Gather intelligent product feedback and act as an advocate on behalf of the clients for Product Development.
• Form personal relationships with leaders in the financial industry and understand their workflows.
• Provide support for FactSet applications and create custom FactSet models, screens, and automated processes.
• Plan and lead product training in client offices and at training seminars.

Benefits

• Opportunity to join a growing firm with a proven track record of success for over 40 years.
• A 6-month long foundational training program.
• Experience autonomy and trust in a client-facing role.
• Career progression planning and focus on professional development.
• Dedicated time each month for online learning seminars and networking.
• Social community dedicated to volunteerism, intramural sports, and team-building events.
• Business resource groups designed to cultivate an inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees