client servicing specialist bilingual

Randstad • Miami, FL

421d • $43,722 - $43,742

About The Position

The Client Servicing Specialist Bilingual role is designed for a professional who will support high-revenue clients in the Latam (Brazil) region. This position involves providing exceptional service and solutions for inquiries related to treasury, cash management, card, and depository products. The role is based in Miami, Florida, and requires working Brazil business hours while also accommodating U.S. holiday operations, ensuring seamless service delivery.

Requirements

• Must speak and write Portuguese and English; Spanish is a plus but not required.
• Previous experience in customer service (CSR) is required.
• Proficiency in Microsoft Word, Excel, and Outlook is necessary.
• A minimum of 2 years of experience in a relevant field.

Responsibilities

• Act as the first point of contact for inquiries from high-revenue clients in the Latam (Brazil) Client Servicing department via email or phone.
• Read, analyze, and determine appropriate handling and resolution of client requests related to treasury, cash management, card, and depository products.
• Collaborate with internal business partners to provide resolutions to client inquiries, issues, and technical support.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED