Client Services Loss Terminations Representative

Mercedes-Benz Group • Fort Worth, TX

299d

About The Position

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Requirements

• Applicants must be legally authorized to work in the U.S. at the time of application.
• This position requires a minimum of 1 year of overall work experience.
• High School Diploma/(GED) is required, Bachelor's Degree is preferred.
• Minimum of 1 year experience in hostile termination casework preferred.
• PC skills and knowledge of Corporate Mainframe and Microsoft Office.

Nice To Haves

• Attention to detail and strong work ethic.
• Minimum 1 year of experience is preferred with knowledge of the following systems: ALFA, FAW, PEGA, ECM.
• Experience in Collections and/or Client Services Operational Roles.

Responsibilities

• Complete hostile termination cases, including processing for involuntary/voluntary surrenders, skip charge offs, and deceased do not pursue terminations.
• Assess repossession charges to the account, assign the asset to auction, and ensure the appropriate post repossession notice is sent to all impacted parties in accordance with the legal guide.
• Send deficiency notice post auction sale.
• Complete reinstatement processing, including moving funds received post repossession to general suspense, reversing the termination, and ensuring repossession title processing is halted.
• Maintain communication with internal and external customers including Collections, DRMs, and dealerships.

Benefits

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
• Nine (9) additional corporate holidays and six (6) Personal days.
• Eligibility to participate in the Mercedes-Benz Employee Lease Program.
• Outstanding medical, dental, and vision insurance.
• Employer-paid short and long term disability plus on-site exercise facilities.
• Generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; Adoption Expense Reimbursement Programs - up to $6k per child.
• Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED